Ts & Cs

REFUNDS

Non personalised orders

The Creative Story Stones guarantee is simple. We want you to love what you have ordered.
If you are not completely satisfied with any of our products, we will be happy to either replace the item or refund your money if the product is returned unused or unopened within 14 days of receiving your order. No hassle.

For personalised and custom products

For products that have been personalised are customised we ask that you choose carefully and check all details. These are products that cannot be returned or exchanged if you change your mind. We only accept returns for personalised and custom orders because the goods are faulty or not as ordered. This policy supersedes all other return and exchange policies of Creative Story Stones.

Web, phone and fax ordered refunds

For a refund please include the shipping document you received with your parcel and indicate the reason for return. Goods must be returned at buyers cost, within 14 days of receipt of the goods in original packaging. However for Christmas gifts the return period is extended to 28 days from 25 December. We will credit your original method of payment, excluding postage.

SHIPPING

Creative Story Stones delivers to anywhere in the world using a variety of shipping methods! The following rates are for delivery in Australia only.

  • For Standard Shipping FREE
  • For Express Shipping $10.00

Please allow 14 days for deliveries within Australia.

The following rates apply for International deliveries, Standard International Shipping $10.00AU, Please allow 21 days for International deliveries.
***Personalised Gifts, Pre-Christmas Delivery Schedule – Orders placed in accordance with this schedule are guaranteed for delivery before December 25, 2016.

WA, NT & SA – Monday December 5th, 2016VIC, NSW, QLD, TAS & ACT – Wednesday December 7th, 2016

You can continue ordering after these dates, but we just can’t guarantee your parcels will arrive in time for Christmas.

International Christmas Deliveries – please ensure your orders are placed by Wednesday December 16th, 2016